Text messaging terms

1. What this messaging programme is

Leatherback Lighting sends text messages to customers, staff, and people who have contacted us, about lighting estimates, scheduling and service. Messages are conversational and one to one: a reply to something you asked, or a notice about your specific job. Most replies to a text you send us are written and sent by our automated scheduling assistant without a person reading them first, and anything it cannot answer is passed to our staff. We do not send bulk promotional or marketing text messages through this programme.

Texts about your job come from (720) 223-1567. Until we finish moving to that number, a text about a quote may come from the number our scheduling software, Jobber, sends from. The number you call us on is (720) 986-9449.

2. How you give consent

Consent is collected verbally, in person or over the phone, at the moment you give us your mobile number. That happens when you request an estimate, schedule work, or during an existing job. We record that you agreed, along with the date. If you say no, we do not text you.

Submitting our estimate request form is also a request for us to contact you about it. We may text the mobile number you give us about that estimate, its scheduling and crew arrival, and nothing else. Reply STOP at any time. If you start the form and do not submit it, we do not text you.

We never buy, rent or obtain phone numbers from third party lists, and we do not use keywords, short codes or text to join to collect numbers.

3. How often we message

Message frequency varies. We text when there is something to tell you about your job, or when you have asked us something. There is no fixed schedule and no recurring broadcast.

4. What it costs

Message and data rates may apply. We do not charge for the messages, but your mobile carrier may, depending on your plan. Check with your carrier if you are unsure.

5. How to stop

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any message. You will get one confirmation and then we will not text you again from that number. If you change your mind, reply START to resume.

6. How to get help

Reply HELP or INFO to any message, call (720) 986-9449, or email info@leatherbacklighting.com.

7. Carrier and delivery

Mobile carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message is delivered, as carriers may filter or delay messages for reasons outside our control. Supported carriers may change over time.

8. Your privacy

We do not sell, rent, or share your mobile information or your text messaging consent with any third party or affiliate for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

See our privacy policy for the full detail.

9. Marketing messages

We will not send you promotional or marketing text messages unless you have separately given us written permission to do so. A quote you requested in the past is not permission for a promotion later.

10. Changes

We may update these terms. The current version is always posted on this page with the date it took effect.

11. Contact

Leatherback Lighting, a brand of Family Holiday Lighting
1840 Delaware Pl, Longmont, CO 80501
(720) 986-9449
info@leatherbacklighting.com